Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive CAM-X 2011 Award of Excellence (Pearl Award) for the sixth consecutive year. This award is presented annually by the Canadian Call Management Association, the Canadian counter-part to American TeleServices International (ATSI)
ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Direct line has won the Award of Excellence through ATSI for the past 10 years.
Six years ago, Direct Line decided to seek year-round testing and monitoring of call quality and signed up for the CAM-X Award of Excellence program in addition to the US counterpart (ATSI’s Award of Excellence). Participating in these two programs allows us to have year round testing, of our agents to encourage them to consistently maintain their excellent call taking skills as they never know when they may get a graded call.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted CAM-X Award of Excellence. We scored in the t0p 15% of all participants.
CAM-X is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today’s call centre environment.
It was September 10, 1979 that we opened our doors as Direct Line Answering Service at Dwight and Fulton streets in Berkeley California. In the 32 years since, some things have changed (such as our location and our name), and others have remained the same (several of our long-standing customers and our owners). We are honored and privileged to have the opportunity to serve the greater San Francisco Bay Area community, as well as serving our clients around the world. Thank you for being a part of our business family, and we look forward to serving you for another 32 wonderful years and beyond.