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The Association of Teleservices International (ATSI) has recertified and awarded our company, Direct Line Tele Response, as a Gold 24/7 Call Center for a second time. The Gold 24/7 Call Center Certification Award makes known that our company continues to exceed high standards in the areas of business practices, life safety, and operations ( including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time).
We at Direct Line are very proud of our staff here in Berkeley, California and are appreciative to be acknowledged for our efforts by this industry confirmation of excellence. Our company philosophy for the past 33 years has been to provide the best possible service and that is reflected in our client satisfaction as well as by our awards, including 11 continuous years of the ATSI award of Excellence. Excellence doesn’t ‘just happen’, it is a consistent effort by our entire staff to provide a product we can all be proud of.
Direct Line Tele Response based in Berkeley, CA established in 1979 to provide quality tele-messaging services in the San Francisco bay area and has since expanded to serve clients in every corner of the United States. For more information visit www.DirectLineInc.com
ATSI, based in Reston, VA, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services. www.atsi.org
We pride ourselves on providing outstanding customer service, and are proud of our amazing staff!
Here are a few compliments we’ve gotten from our amazing customers!
Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive ATSI 2011 Award of Excellence for thetenth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Direct Line TeleResponse was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, SanAntonio, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. We scored in the t0p 10% of all participants (Top 15 participants of 154).
“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This ‘secret caller’ program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ”If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”
Now a consecutive ten-time winner, Direct Line TeleResponse has earned the highly coveted Diamond Award. ATSI has extended its congratulations to the staff of Direct Line TeleResponse on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
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