Outstanding Service Earns National Award: Direct Line TeleResponse wins ATSI Award of Excellence
Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive ATSI 2011 Award of Excellence for thetenth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Direct Line TeleResponse was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, SanAntonio, TX.
- The ATSI Diamond Award
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. We scored in the t0p 10% of all participants (Top 15 participants of 154).
“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This ‘secret caller’ program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ”If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”
Now a consecutive ten-time winner, Direct Line TeleResponse has earned the highly coveted Diamond Award. ATSI has extended its congratulations to the staff of Direct Line TeleResponse on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
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