Yes, You Can Forward Calls Remotely!
What do you do when the power goes out?
Imagine that you have an emergency situation and your power is out, your phone line is down, or maybe you just forget to forward your phone at the end of the day and don’t have enough time to head all the way back to the office. Never fear, RACF is here.
What is RACF?
RACF (Remote Access Call Forwarding) is a system that your phone company adds to your account. With the addition of this system you are able to forward your phones to any other phone (i.e. cell phone, pay phone, home phone, answering service, etc.) when your phone system or power is down. The benefit of this system is that it allows for you to keep your phone operating when it otherwise would be down. All you have to do is follow a few easy instructions and you would be able to forward your phone immediately.
Why RACF?
You never know when you will have a phone or power outage, therefore (especially for businesses) this feature is truly a “no-brainer”. When we at Direct Line TeleResponse make our current clients aware of this feature, it is amazing how many people say: ” Our power was out and we lost calls over several days. I cannot even tell you how much that outage must have cost us!” Because this feature has been so beneficial for our clients, especially in times of crisis (earthquake, flood, power outage) we have made it a point to alert all clients current and incoming about this amazing feature. It works whether you have an answering service or not, but we must say that adding on a professional, award-winning answering service can only help in these situations and of course on a daily basis to help you grow your business and keep your clients happier.
How do I get RACF?
Getting RACF is as simple as contacting your phone company and ordering the “Remote Access to Call Forwarding” feature.
Of course… if you are looking for an answering service, that is as simple as calling 888-365-2424 and asking for Greg. (He will take great care of you!)
Certified Agents? But of course! You deserve the best!
As a part of our process to ensure excellent customer service, Direct Line Tele Response (http://www.directlineanswers.com) utilizes an agent certification process through ATSI (the Association of TeleServices International), our national trade association. The ATSI Agent Certification consists of two parts; a written exam and a verbal test administered by a representative of ATSI. It is required to get a 90% on both parts to pass and become certified.
All Direct Line Teleresponse employees participate in this process, which occurs after their first 6 months of training. All eligible Direct Line employees have passed this certification, except those who are currently in training and in the process of testing. The ATSI Agent Certification program allows us to assess all of our employees to ensure they meet nationally determined standards of excellence.
We do not have a product to sell, and we cannot hide poor customer service behind a shiny product. Our product IS our service – answering the calls of our highly prized clients; pleasantly and professionally; obtaining information accurately; determining our clients specific instructions on how to process their important information; and when called for, reaching our clients in a timely manner. That’s what our business is all about, excellent – outstanding – remarkable service!
From the ATSI Website: ATSI CSR Certification – The CSR Certification Program is designed and written for the Telephone Answering Service industry to certify and accredit their staff of Customer Service Representatives / Telephone Service Representatives. The goal of the CSR Certification Program is for your TAS / Call Center to offer your staff of CSRs a professionally prepared program where they can be tested and accredited in TAS and Customer Service skill sets using the features of the accredited TAS Platform. Successful candidates will have demonstrated excellence in three areas: completion and testing under the Interactive Training Program, successfully passing a comprehensive written examination of Call Handling skill sets, and an oral interview testing customer service issues and problem calls with a certified examiner.
Tips on Choosing The Right Call Center/Answering Service Part 2
Choosing The Right Call Center/Answering Service Part 2
When shopping around for the most cost effective solution to your answering service needs, keep in mind the timeworn Latin phrase ‘caveat emptor’ … let the buyer beware. You get what you pay for. To spare yourself unforeseen headaches, get references from your chosen provider. Any reputable service will be able to put you in touch with at least three clients that have applications similar to your own.
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Tips On Choosing The Right Call Center/Answering Service Part 1
Choosing The Right Call Center/Answering Service Part 1
If you’ve already opted to take a more personalized approach in managing your business’s telephone traffic by hir
ing a call center, the next step is choosing the right service provider. A basic understanding of the process is helpful, but ultimately you’ll want to consult with a call center sales representative to ensure that your business needs are sufficiently addressed.
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Live Telephone Answering Service
The Best Answering Service Choice Compared To Automated Service
Have you ever become frustrated trying to successfully navigate myriad menu options in an automated telephone answering system? In some cases it can be a daunting experience. Even in the absence of prerecorded options, the illusion is seldom a sufficient means of promoting good customer/supplier relationships. For businesses large and small, independent contractors, legal and medical professionals alike, utilizing a telephone call service center is always preferable to an automated voice messaging system. Continue reading