Grace Under Fire -Extra Effort Matters
When it counts, you need to have someone handling your calls that will go the extra mile to be sure you get that important, possibly life saving message. One call we received this month is a perfect example of how important judgement is. A call came into our office late at night attempting to reach our client to alert her that a home neighboring hers was on fire. Usually calls to the client would be handled by sending a page, however our late-night agent took extra steps to alert the client of the danger. Knowing the urgency of the situation, the agent called the client directly to all known numbers and continued calling until she got through.
“Our neighbors house went up in flames last night and Astra called me instead of just paging me which woke us up and we got out of the house just in case the fire spread. If it wasn’t for her calling we would have slept through it.” ~ L.A. June 2012
Stock Photo Credit: PhotoXpress.com
When situations require “out of the box” thinking, we are proud that our staff has the training and good judgement to put in the extra effort to provide the level of service needed.
Great Job Astra!
What is Spectrum?
Broadband is something most of us use, and “spectrum” is the new hot topic that is about to be on all of our proverbial radar screens in the very near future. The FCC (Federal Communications Commission), as a part of their “National Broadband Plan” just got a law passed through Congress to allow TV stations to actually auction off their spectrum to wireless broadband companies. This spectrum is used by a wide host of signal using devices like radio, GPS, mobile broadband, TV and so forth.
The reason this is a big deal is that there is only so much spectrum out there, and with the rise of technology that uses this invisible space, there is very high demand for more of it. As we begin to use more devices which require this spectrum use, their value increases. As more of us adopt smartphones, tablets (like the iPad), and other data gobbling devices; the desire for companies who provide service for these devices to have more spectrum availability grows.
Want to understand more? Check out this great infographic from the FCC:
Now you know.
Good Customer Service is Good Business
At Direct Line Teleresponse, ensuring the best possible customer experience is our goal. We do everything in our power to ensure that hold times either do not occur, or are as short as is possible. Your customers deserve better than to be put on infinate hold. They deserve better than a long and never-ending phone tree. They deserve personalized service with a human touch which gives them peace of mind. They want to be heard. How many customers have you lost due to them hanging up while waiting on hold for you? If you had someone to handle those overflow calls, you could keep those very customers.
Doing everything possible to make hold times a thing of the past.* Infographic courtesy of "All Things CRM" - http://www.allthingscrm.com
Tips On Choosing The Right Call Center/Answering Service Part 1
Choosing The Right Call Center/Answering Service Part 1
If you’ve already opted to take a more personalized approach in managing your business’s telephone traffic by hir
ing a call center, the next step is choosing the right service provider. A basic understanding of the process is helpful, but ultimately you’ll want to consult with a call center sales representative to ensure that your business needs are sufficiently addressed.