Grace Under Fire -Extra Effort Matters
When it counts, you need to have someone handling your calls that will go the extra mile to be sure you get that important, possibly life saving message. One call we received this month is a perfect example of how important judgement is. A call came into our office late at night attempting to reach our client to alert her that a home neighboring hers was on fire. Usually calls to the client would be handled by sending a page, however our late-night agent took extra steps to alert the client of the danger. Knowing the urgency of the situation, the agent called the client directly to all known numbers and continued calling until she got through.
“Our neighbors house went up in flames last night and Astra called me instead of just paging me which woke us up and we got out of the house just in case the fire spread. If it wasn’t for her calling we would have slept through it.” ~ L.A. June 2012
When situations require “out of the box” thinking, we are proud that our staff has the training and good judgement to put in the extra effort to provide the level of service needed.
Great Job Astra!