How An Answering Service Can Solve Your Administrative Staffing Needs
With the current hiring shortage, business owners and managers don’t have the time to stop what they’re doing to answer the phone. If you recently posted a job or are in the process of hiring more staff, opting for a dedicated answering service as a backup can help you bridge the gap for phone coverage and free up time so you can focus on your tasks.
If you are actively hiring, you probably know that there is too much to do. The very first point of contact is the phone, which is why you need reliable support to answer your inbound calls, or in many cases, overflow calls.
Finding an answering service that understands your staffing needs and unique requirements can be complex.
If your office capabilities are stretched, and you are receiving more calls during peak hours, missing them means missing potential opportunities and limiting your business potential. With the right answering service by your side, you can capture these opportunities and cover staffing shortages.
At Direct Line, our professionally certified live virtual receptionists understand that your schedules are hectic and filled with service delivery requirements. So we are here to provide you with live, efficient, confidential, and professional answering services 24/7/365 – and show you how your calls can be answered promptly and efficiently by the right answering service professionals.
Answering services are a viable solution to support businesses during staff shortages
The best thing about our answering services is that they indeed are an extension of your business. No caller will notice that they are talking to an outsourced service. So we can work with your custom scripts, forward important calls, and make sure that we function as a seamless extension of your business.
With Direct Line managing your calls, your employees will be available to focus on what is essential in their daily agenda. On the other hand, our call agents will answer every call and make sure that information is accurately captured. We have the right solutions that small businesses need to be successful.
One of the best things about working with a professional answering service is the peace of mind you will get from someone answering your calls 24/7. So if you are interested in growing your business with the right partner by your side, contact us today!
