Why Trades and Home Services Companies Need 24/7 Live Answering During Disasters and other Emergencies
Unprecedented flooding and storms have occurred in much of the Southeast this year and have been highly destructive. For trades and home services companies, such as roofing, restoration, HVAC, plumbing, or electrical work, these events are a wake-up call that your business doesn’t operate 9 to 5. In any disaster, individuals require easy and efficient help to safeguard their families and properties, especially in times of crisis.
Whether a pipe has burst, the central AC has failed, or a storm has damaged a roof and requires repair, trade service companies need to be on deck and ready to respond. That’s where an efficient 24/7 live answering service becomes most useful.
At Direct Line, we know the level of pressure that restoration/mold remediation, HVAC, electricians, plumbers, and public adjusters face. Your clients want quick, professional service, especially in emergencies, which cannot wait for business hours. You can benefit from our around-the-clock answering services, so you’re never left without coverage, regardless of the time or the level of urgency of any call.
Why is an Answering Service Essential During a Disaster?
Whenever customers are victims of a disaster, they need help; they can’t wait. Time is money; wasted time may mean higher expenses, more damage, and even lost customers! Direct Line provides your callers with the reassurance they need when they reach out to you by offering:
- 24-Hour Live Answering: Our professionally certified call agents are available 24/7/365, which means your callers will find responsive service whenever they call.
- Urgent/Emergency Dispatch: We know the difference between standard and emergency calls. Our agents will immediately identify high-priority issues and dispatch them to your on-call techs.
- Professionalism and Compassion: When callers have emergencies, they expect to be listened to and have someone help them with whatever they are going through. As a team that deals directly with your callers, our agents are compassionate when gathering the required information during the call, and all calls are treated with care.
Top Industries That Need 24/7 Telephone Coverage During Disasters
Trades and home service providers are essential, especially during difficult circumstances, and our team at Direct Line supports hundreds of companies within these industries. We understand the unique needs and call-handling protocols necessary for each:
During storms, your customers are most likely to get flooded, have storm drain issues, or even have damage to parts of their home or business that need immediate repair. Direct Line provides an efficient call answering service so that roofers remain available while providing solution-oriented information to your callers.
Restoration and Mold Remediation
Hurricanes and storm emergencies can create significant water damage and fires. These urgent situations require immediate intervention to avoid the devasting impact of mold growth. We guarantee that callers have access to you 24/7 so you can start the restoration and mold mitigation process as soon as possible.
Problems with HVAC systems can become critical, especially during emergencies. Callers need rapid response service from your office. If someone calls needing service for a non-functional AC or a similar problem with their heater, our agents are available 24/7.
Electrical systems have to be regulated during natural disasters and, of course, other emergency situations. If not, this can lead to life-threatening conditions. Direct Line helps avoid long response times by forwarding emergency calls to the right on-call technicians to ensure your customers’ safety.
Callers who experience a burst pipe, clogged drain, or water leakage don’t care about office hours. That’s why our professionally certified call agents are always available to answer your calls and dispatch them to your team before the problem worsens.
During a disaster, many people seek help from a public adjuster to maximize their insurance claims. Direct Line allows adjusters to stay connected so callers can get the immediate service they need.
Why Hire Direct Line for Your 24/ 7 Answering Service?
Direct Line is beyond a call center. In an emergency, we are an essential cog in your disaster preparedness wheel and get you the kind of value-add that benefits your customers. Here’s what sets us apart:
- Experienced Industry Knowledge: Our team is highly experienced with the unique needs of the trade and home services industries. We have all the necessary training in emergency call management protocols for each business in the home and trades industries.
- Advanced Call Routing and Dispatch: Our advanced telephony platform allows us to gather pertinent details of every call and dispatch the right on-call tech or group of people every time, especially during disasters and other emergencies.
- Instant Message Delivery: At the end of every call, all the call information gathered by our agents is immediately sent to you so you can respond urgently.
Our 24/7 live answering service provides you with knowledge and assurance that every call you receive is responded to professionally and promptly.
Call Direct Line today at 888-365-2424 for 24-hour live emergency answering services.
