How An Answering Service Helps Small Business Owners Make More Money
Most business owners struggle with the costs associated with extending their business hours. There is one thing you can do in order to gain the best of both worlds here, and that is to enlist the support of a professional 24 Hour Live Answering Service. This option gives owners freedom, a higher level of responsiveness to callers, reduced labor costs and a competitive edge against their competitors. Below, we are listing the main benefits of a professional Bay Area live answering service for your business.
Never Miss An Important Sales Call Again
A 24-hour telephone answering service can make sure that your business never misses an important sales call. The truth is, no one knows when a prospective customer will be calling.
In most of cases, you wouldn’t want a sales call to go to voicemail or a regular voice message system. A team of live virtual receptionists who are trained to answer the phone exactly how you want it is the best way to prevent your calls going to voicemail — and your customers going to your competitors.
A Customized Live Telephone Answering Service
Using a live telephone answering service in the Bay Area comes with a lot of advantages.
For starters, it is an option that adds flexibility to your schedule. We all know that long gone are the days of being tied to an office and having to answer every call that comes in. Nowadays, phone answering services give you the option of routing your calls no matter where you are located.
This means that you can take the calls that you want and when you want them. The cost of live answering services for small businesses is also less than you think. There are often many custom-tailored packages for small business owners, busy offices as well as big corporations.
Focus On What Is Most Important To Your Business
Another very important thing to mention when talking about 24-hour phone answering services is the importance of having a work-life balance.
As a business owner, you know that calls can’t always get answered by you or your staff. But if they can, the responsibility typically falls back to you and your office staff . . . Even if it means that you have to answer while you’re trying to sleep.
In contrast, you can rely on a 24/7 live answering phone service and have your calls answered by highly trained call agents and live virtual receptionists who are as professional and knowledgeable as they are courteous. With this option, you will not only save time and get better sleep — you will also be more responsive to your clients while saving money.
Essentially, a 24-hour answering service is an on-demand option for every business. Whether you need it to support your call overflow during busy times or want call coverage once your business closes (after-hours), this is an option that is always available and tailored to your needs.
Brand Your Business Phones In The Way You Want It
If you need more than a 24-hour live answering service, you will be happy to see that there are so many options in terms of customization.
Most of the professional Bay Area telephone answering services now offer clients the option to “brand their calls” — meaning, to provide specific answering scripts so callers won’t even know they’ve reached the answering service no matter what time of day or night it is. This ensures that calls are answered in accordance with your custom call script, accurately tracked and properly documented.
This can be a significant improvement to how your calls are being answered now. If a team of telephone answering agents are properly trained to answer calls in a specific way, as a business owner you can benefit from this big time.
Your Customers Deserve To Speak To Real People And Not Land In Voicemail Jail
Every business owner is committed to customer satisfaction. This is something that is obvious and a metric that’s in line with the growth of their company.
Knowing that every customer and prospect decides to contact a business on their own schedule, it is easy to miss a call and have them sent directly to voicemail or an answering machine — especially after-hours.
The last thing your customers want to hear is voicemail. Instead, they want to speak to a live person. With choosing a professional live answering service, you can give this to your callers and even more — in the form of knowledgeable virtual receptionists who are available 24/7 to answer your calls.
