Bilingual Interactive Voice Response
Contact us today to learn more about our services, at 888-365-2424.
Bilingual Interactive Voice Response (IVR)
Route calls quickly and let our Automated Call Distribution (ACD) system do all the thinking.
By the time your caller is connected to one of our professionally certified call agents, they’re ready to answer the call and gather the information accurately and in accordance with your instructions.
Why it works.
A brief Interactive Voice Response (IVR) will prompt your caller to select their preferred language. Our intelligent call routing feature will then locate the first available agent that can assist your caller. It’s that simple!
Whether you’re available or not, never miss another call, no matter what time of day or night.
Get professional live telephone answering support without increasing labor costs.
Increase your competitive edge by having your business virtually available around the clock.
Your Voice of Excellence.
California’s Most Awarded Answering Service and Call Center.
How it works.
Caller Places a Call to Your Business
Custom scripts are created for your unique telephone answering needs and can be updated at anytime.
Caller Selects Preferred Language
With voice command, the caller can select their preferred language.
ACD Locates Available Call Agent
Automatic call distribution system redirects the call to the next available call agent.
Message Delivered in English
Instant message delivery via email, phone, or text.
Bilingual IVR Key Benefits and Features
We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”
