IVR-Interactive Voice Response
Contact us today to learn more about our services, at 888-365-2424.
Interactive Voice Response
Route Calls Quickly
Let our Automated Call Distribution (ACD) system do all the thinking. By the time your caller is connected to one of our professionally certified call agents, they’re ready to answer the call and gather the information accurately and in accordance with your instructions.
Why it works.
A brief Interactive Voice Response recording will prompt your caller to select the appropriate option that suits their needs. Our intelligent call routing feature will then locate the first available agent that can assist your caller. It’s that simple!
Whether you’re available or not, never miss another call, no matter what time of day or night.
Get professional live telephone answering support without increasing labor costs.
Increase your competitive edge by having your business virtually available around the clock.
Your Voice of Excellence.
California’s Most Awarded Answering Service and Call Center.
How it works.
Caller Places a Call to Your Business
IVR custom scripts are recorded for your unique telephone answering needs and can be updated at anytime.
Caller Selects the Option They Need
Multiple options for caller support can be easily programmed so as to ensure the best caller experience.
ACD Locates Next Available Agent
Our professionally certified call agents are available 24/7/365.
Message is Delivered
Once call information is gathered and confirmed, messages are instantly delivered to an individual or group.
Key Features and Benefits of Interactive Voice Response
Improve Call Taking Efficiency
Interactive Voice Response (IVR) is an integral part of most phone systems, making it easy to deliver a frustration free caller experience. The goal of IVR is to provide a seamless exchange by routing callers to the right person or department where they are guided with automated call assistance.
Premier IVR systems can be setup to help facilitate customer service issues, tech support, payment processing and request for information. It can be a part of your basic on-hold messaging service that will help with improving caller satisfaction.
A Perfect Solution For High Call Volume
An important feature of interactive voice response is that it can support periods of high call volume and is much more affordable than hiring additional in-house staff.
In addition, most IVR platforms can integrate with an existing phone system which prevents the need for additional hardware costs.
Effective use for inter-departmental transfers, call filtering, reducing hold times and improving caller satisfaction.
Your Voice of Excellence.
California’s Most Awarded Answering Service and Call Center.
We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.”
